SVOI: Communication as a Service
SVOI is a GenAI-powered, centralized customer interaction and communication intelligence platform that unifies fragmented enterprise communication workflows across VoIP, WhatsApp, and SMS into a single, reusable, API-driven system.
The platform enables organizations to transition from channel-based communication silos to an AI-first, conversation-centric operating model, where customer interactions are not only handled but also analyzed, classified, and converted into actionable business intelligence.
What SVOI Does?
SVOI acts as a single source of truth for all customer conversations, integrating multiple communication channels through a unified backend API and UI embeddable layer. Instead of building isolated solutions for each department or channel, teams can reuse the same GenAI-powered capabilities across sales, support, operations, and customer success.
At its core, SVOI uses large language models for intent classification, sentiment analysis, topic modeling, and automated decisioning, ensuring consistent responses and standardized automation logic across the organization.
GenAI Capabilities
Key capabilities include:
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LLM-based intent detection and routing
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Sentiment-aware escalation and prioritization
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Automated topic modeling and trend detection from high-volume conversation data
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RAG-based context retrieval for accurate and grounded responses
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Centralized orchestrator agent coordinating specialized AI agents